I wanted to let you know about this post on the Radian 6 blog where Amber has laid out the 5 topics to watch. In the order of my preference i would rank 1) Social media integration 2) Social CRM 3) measurement 4) location 5) privacy and participation.
What do you think ? head over to the Radian 6 blog and read thw whole article
Location, Location, Location
Measurement & Accountability
Privacy & Participation
Social Media IntegrationRead more at www.radian6.com