You don't make money when someone comes to your business the first time
An interesting discussion from the Knowledge at Wharton channel. Discussing are :
The concept of listening, customer service and a Employee Satisfaction index are all mentioned in this conversation. Learn more at Social Media in the C-Suite: Listening, Learning and Creating a Strategy from the Top Down - Knowledge@Wharton http://b.shashi.co/q6ldmE
- Social Media Leadership: How to Get off the Bench and into the Game, author Michael F.Lewis, chairman and CEO of business services company ILD and consulting firm Social Strategy1
- Wharton marketing professor Eric Bradlow and Steve Ennen, president and chief intelligence officer of Social Strategy1
The concept of listening, customer service and a Employee Satisfaction index are all mentioned in this conversation. Learn more at Social Media in the C-Suite: Listening, Learning and Creating a Strategy from the Top Down - Knowledge@Wharton http://b.shashi.co/q6ldmE
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