Skip to main content

You don't make money when someone comes to your business the first time

An interesting discussion from the Knowledge at Wharton channel. Discussing are :

  1.  Social Media Leadership: How to Get off the Bench and into the Game, author Michael F.Lewis, chairman and CEO of business services company ILD and consulting firm Social Strategy1
  2. Wharton marketing professor Eric Bradlow and Steve Ennen, president and chief intelligence officer of Social Strategy1 

The concept of listening, customer service and a Employee Satisfaction index are all mentioned in this conversation. Learn more at Social Media in the C-Suite: Listening, Learning and Creating a Strategy from the Top Down - Knowledge@Wharton http://b.shashi.co/q6ldmE

  1. >

Comments

Post a Comment

Popular posts from this blog

Flying Emirates 232 from Washington Dulles to Dubai - Review

Emirates flies the Airbus A380-800 from Washington DC to Dubai There was a time that flying between India and the US meant a stopover in London, Frankfurt, Paris or Amsterdam (I loved Amsterdam). However in the past decade this has changed dramatically. Now `Emirates (Dubai) Etihad (Abu Dhabi) Qatar Airways (In Doha, Qatar) have taken over these routes with their new aircraft and great service. From Washington DC, Emirates is an outlier, it flies in the morning at 10.55 from Washington Dulles Airport (IAD) and reaches Dubai at around 8.30 a.m. Other flights, Etihad, Qatar and flights with European stopovers take off after 9 p.m at night. I love this timing but it does cause a disagreement in my house. My wife prefers to fly Eithad due to the timings. My wife's viewpoint is that it is difficult to sleep on the Emirates flight since it starts in the morning. I enjoy the morning flight. My game plan is to sleep less for a few days to my Emirates flight. Once on the flig
Post a Comment
Read more