Enterprise AI Governance Two incidents in one week showed the same thing from opposite directions: the vendors building agentic AI cannot yet tell you what it will do once it has a goal and a network connection. By Shashi Bellamkonda 0 humans directin…
AI Governance & Security Congress drew a line around a handful of companies. I kept looking at what sits underneath it. By Shashi Bellamkonda · July 26,…
Artificial Intelligence · Policy A coalition letter settles the cost argument for open weights and leaves the harder question, who checks a downloaded mo…
Customer Experience Bot managers and real user monitoring already see the moment a real customer gets blocked. Nobody built the handoff to a fix. By S…
Customer Experience A contact center that ships a chatbot ships an objective along with it. Dillon Thompson spent four months finding out which one FedEx chose. …
Enterprise Software / Procurement Technology / AI Platforms Coupa's 2025 benchmark data zeroes in on the contract stage of buying, separate from the rest of…
M&A / Observability Elastic buys its second AI incident-response startup in fourteen months. The integration timeline is the one number nobody has published…