UJET Bought Spiral to Close the Loop Between Service and Intelligence
Most contact centers sit on mountains of customer data they can't actually use. You've got millions of calls, chats, and emails, an...
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Independent Analysis: AI, SaaS, and Revenue Growth Strategy
Browse independent analysis on AI, SaaS, and revenue growth strategy from the shashi.co archive.
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The Cloud Just Got a Whole Lot More Rugged: Why GDIT and Google's New AI Partnership Actually Matters
The Problem with Being "Always On" Let's be real for a second. We all rely on the internet for pretty much everything. Yo...
Zoho Just Turned 50 Apps Into One Operating System (And Your SaaS Stack Might Be Nervous)
Most companies run on duct tape and prayers. You've got Salesforce for CRM, QuickBooks for accounting, BambooHR for people ops, Ze...
A New Way to Code: Vibe Coding and Its Impact on App Development
Coding can be a headache. Whether you're a seasoned developer or just starting out, the process of writing code can be time-consuming an...
The Real AI Cloud Battle: Cloudflare Buys Its Way to the Finish Line
Stop Wrestling GPUs, Start Shipping Features Honestly, building a great app today means dealing with AI, and dealing with AI means stepping ...
💡 The AI Coding Debate Just Shifted: Why 'Vibe Coding' is Out, and Formal Specs are Back
The General Availability of Kiro marks a quiet but significant shift in the AI coding landscape. It’s not just another AI assist...
🔗 Uber's Real ROI: Buying Data Certainty, Not Just Rides
Love how Uber integrates airline schedules, as a new feature; it's a massive database integration project designed for pure ...