ServiceNow is Not Building a CRM: It's Building the System of Action
The CRM Problem Isn't Data. It's Seven Logins. Let's be real about Customer Relationship Management today. The core problem is...
Browse
Independent Analysis: AI, SaaS, and Revenue Growth Strategy
Browse independent analysis on AI, SaaS, and revenue growth strategy from the shashi.co archive.
Articles
The New Conversion Currency: Why AI Search Forces a Complete Metric Rethink
The New Conversion Currency: Why AI Search Forces a Complete Metric Rethink By Shashi Bellamkonda| Based on research fr...
The Real Business Value in GrubMarket’s Procurant Acquisition: Owning the Transactional Backbone
Food software doesn't get the attention it should. A lot of problems can be solved with AI and transactional software. GrubMarket’s acqu...
ServiceNow and Microsoft Just Made Your AI Agents Actually Useful
If you're using both ServiceNow and Microsoft 365, your employees live in two worlds. They manage workflows in ServiceNow. ...
RedHat OpenShift: The IT Glue: Making Everything Stick Together?
Think of OpenShift as a standardized, automated factory floor for building and running your company's software, no matter where it liv...
The Website-Less World Is Already Here (You Just Experienced It)
A few months ago, I needed the cheapest possible flight to Hyderabad with one hard constraint: total journey time—including layovers—could n...
Why Google, Amazon, and Even Microsoft Are All Betting Against the “Celebrity” Model
While the spotlight remains on consumer-facing features - voice, images, personality—the enterprise AI landscape has quietly undergone a fun...