Ooma's Acquisition Strategy: Exploiting the Service Provider Trap
Ooma's Acquisition Strategy: Exploiting the Service Provider Trap Analysis of Ooma's Acquisition of Phone.com The Most Expensive Customer is the New One I…
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ServiceNow is Not Building a CRM: It's Building the System of Action
The CRM Problem Isn't Data. It's Seven Logins. Let's be real about Customer Relationship Management today. The core problem isn't that you don&#…
The New Conversion Currency: Why AI Search Forces a Complete Metric Rethink
The New Conversion Currency: Why AI Search Forces a Complete Metric Rethink By Shashi Bellamkonda| Based on research from Seer Interactive (Authors: Nick Haigle…
The Real Business Value in GrubMarket’s Procurant Acquisition: Owning the Transactional Backbone
Food software doesn't get the attention it should. A lot of problems can be solved with AI and transactional software. GrubMarket’s acquisition of Procurant…
ServiceNow and Microsoft Just Made Your AI Agents Actually Useful
If you're using both ServiceNow and Microsoft 365, your employees live in two worlds. They manage workflows in ServiceNow. They communicate in Teams, sched…
RedHat OpenShift: The IT Glue: Making Everything Stick Together?
Think of OpenShift as a standardized, automated factory floor for building and running your company's software, no matter where it lives (your data center,…
The Website-Less World Is Already Here (You Just Experienced It)
A few months ago, I needed the cheapest possible flight to Hyderabad with one hard constraint: total journey time—including layovers—could not exceed 25 hours. …