From "Ticket Log" to "Autonomous Action": The New ServiceNow Reality
The "Sense" Meets the "Act": Why ServiceNow Bought Moveworks First, a sincere congratulations to the teams at S...
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Independent Analysis: AI, SaaS, and Revenue Growth Strategy
Browse independent analysis on AI, SaaS, and revenue growth strategy from the shashi.co archive.
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The "Content Factory" Strategy: Why Cvent Bought Goldcast
The event is over. The content engine has just begun. For decades, the "Event" was a singular moment in time. You planned...
Everyone is buying "AI." Smart enterprises are buying "Linguistics.
The $86M Validation: Why Linguistics (Not Just AI) is the Future of CX Earlier this year, I wrote that "Your CX Differentiator...
Ending the "Blind Call": Why Android's New 911 Feature is the Most Important Tech of 2025
911 has been "voice-only" for 50 years. That era just ended. For over 50 years, the 911 emergency infrastructure has had ...
The Two Types of AI Agents Every CIO Needs to Know: The "Generalist" vs. The "Specialist"
One fixes your bugs. The other moves your house." For the last year, the conversation in the boardroom has been about "AI...
Companies have used "Machine Learning" for decades. But Wall Street didn't care until it could talk back.
The New Digital Divide: "Visible" vs. "Invisible" AI (Analysis of Sept 2025 Pew Data) The "Digital Divide...
We finally have a map for how AI agents learn. And it only has four quadrants.
The "Periodic Table" of Agent Adaptation: A New Taxonomy from Stanford & Princeton Static agents are dead. The future ...