Browse independent analysis on AI, SaaS, and revenue growth strategy from the shashi.co archive.
Artificial Intelligence · Policy A coalition letter settles the cost argument for open weights and leaves the harder question, who checks a downloaded mo…
Customer Experience Bot managers and real user monitoring already see the moment a real customer gets blocked. Nobody built the handoff to a fix. By S…
Customer Experience A contact center that ships a chatbot ships an objective along with it. Dillon Thompson spent four months finding out which one FedEx chose. …
Enterprise Software / Procurement Technology / AI Platforms Coupa's 2025 benchmark data zeroes in on the contract stage of buying, separate from the rest of…
M&A / Observability Elastic buys its second AI incident-response startup in fourteen months. The integration timeline is the one number nobody has published…
75% of professionals now let an AI notetaker do the watching for them $5,000 potential statutory damages per violation under California's wiretap law May 20 202…
Data Platform / M&A Progress's third data platform acquisition since 2023 gives Domo's 2,400 customers a well-capitalized parent and a …