Sierra Bought Takeoff. The Boundary Around Customer Experience Moved.
AI Agents · Mergers & Acquisitions A three-person startup's outcome-priced agents show where Sierra's roadmap is headed. CIOs who signed a custom…
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Independent Analysis: AI, SaaS, and Revenue Growth Strategy
Browse independent analysis on AI, SaaS, and revenue growth strategy from the shashi.co archive.
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OpenAI and Anthropic Just Proved Nobody Knows What Agentic AI Will Do Next
Enterprise AI Governance Two incidents in one week showed the same thing from opposite directions: the vendors building agentic AI cannot yet tell you wh…
OpenAI's Hack Triggered a Kill Switch Bill. It Won't Cover the Vendor Your Hospital Uses
AI Governance & Security Congress drew a line around a handful of companies. I kept looking at what sits underneath it. By Shashi Bellamkonda · July 26,…
Nvidia's Open Weights Letter Settles the Cost Argument. The Backdoor Question Still Needs an Answer.
Artificial Intelligence · Policy A coalition letter settles the cost argument for open weights and leaves the harder question, who checks a downloaded mo…
Akamai Can Already Tell Your Customer Is Stuck. Your Support Line Still Can't.
Customer Experience Bot managers and real user monitoring already see the moment a real customer gets blocked. Nobody built the handoff to a fix. By S…
FedEx's Chatbot Sent Dillon Thompson in Circles. That Was a Design Choice, Not a Malfunction.
Customer Experience A contact center that ships a chatbot ships an objective along with it. Dillon Thompson spent four months finding out which one FedEx chose. …
What Coupa's 2025 Benchmark Shows About How Fast Companies Sign Contracts
Enterprise Software / Procurement Technology / AI Platforms Coupa's 2025 benchmark data zeroes in on the contract stage of buying, separate from the rest of…