We thought we were building productivity tools. It turns out we built a mirror.
The Two Faces of AI: What 37.5 Million Conversations Reveal About Us We thought we were building productivity tools. It turns out we built a mirror. Today, Micro…
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While the market debates the "AI ROI," Adobe just posted the receipts: $23.77 billion in revenue, driven by AI-first innovation.
Adobe Just Proved AI Isn't a Bubble. It’s a Growth Engine. While the market debates the "AI ROI," Adobe just posted the receipts. Today, the compan…
While the giants fight for the generalist crown, SugarCRM is digging deep moats in the factory.
Why "Vertical AI" is Winning: SugarCRM’s Manufacturing Bet Pays Off In the crowded world of CRM, it is easy to get lost in the noise of "generic&…
The Industry Calls This AI’s "USB-C Moment." Here is Why CIOs Should Care.
The Industry Calls This AI’s "USB-C Moment." Here is Why CIOs Should Care. It is the metaphor of the week for a reason. Everyone is calling the new Mo…
We stopped playing with AI and started hiring it. Here is the proof.
The "Toy" Phase is Over: What 2025 AI Data Actually Says About Your Business If you have been waiting to see if Generative AI was just a "crypto-…
The ink is dry. Verint and Calabrio are now one. Here is the roadmap we predicted back in September.
The CX Mega-Merger is Official: Verint and Calabrio Join Forces Under Thoma Bravo Back in September, I attended Verint Engage 2025 and my colleague Thomas Randa…
Everyone wants to be a "Leader." Few people understand the humans who decide who leads.
Why You Need an Analyst Strategy (Not Just a Chart Strategy) If you are a tech leader, you likely obsess over your product roadmap. But how much time do you spe…