Hat tip to @rajmalikdc for the link. I have met and spoken to Tony a few times and always says somethingthat makes me take my ntebook and write it down. I have visited the Zappos office and the spirit of customer care and also light heartedness is amazing. See our interview with Tony taken at Blog World http://www.youtube.com/watch?v=BGT38v6_m6k . http://bit.ly/9BZwgE
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