Hat tip to @rajmalikdc for the link. I have met and spoken to Tony a few times and always says somethingthat makes me take my ntebook and write it down. I have visited the Zappos office and the spirit of customer care and also light heartedness is amazing. See our interview with Tony taken at Blog World http://www.youtube.com/watch?v=BGT38v6_m6k . http://bit.ly/9BZwgE
Disclaimer: This blog reflects my personal views only. Content does not represent the views of my employer, Info-Tech Research Group. AI tools may have been used for brevity, structure, or research support. Please independently verify any information before relying on it.
