Thursday, February 23, 2012

#FredNMT Amanda Changuris session: Sticky Situations: How to plan for difficult social media situations


#FredNMT Amanda Changuris

Details of the conference : Frederick Chamber Website

Top Takeaways:

  • Always respond to both positive and negative feedback 
  • Offer a solution immediately 
  • Take the conversation offline if necessary 
  • Great point - Assume positive intent when getting feedback on social media
  • Have a good comment policy on your Facebook Page "info" page. Set limits if warranted.

In my opinion Frederick Memorial Hospital is a great example of proper use of social media tools for communication. Check the Frederick Memorial Hospital Facebook page.
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