#FredNMT Amanda Changuris session: Sticky Situations: How to plan for difficult social media situations

#FredNMT Amanda Changuris, a photo by ShashiBellamkonda on Flickr.

#FredNMT Amanda Changuris

Details of the conference : Frederick Chamber Website

Top Takeaways:

• Always respond to both positive and negative feedback 
• Offer a solution immediately 
• Take the conversation offline if necessary 
• Great point - Assume positive intent when getting feedback on social media
• Have a good comment policy on your Facebook Page "info" page. Set limits if warranted.

In my opinion Frederick Memorial Hospital is a great example of proper use of social media tools for communication. Check the Frederick Memorial Hospital Facebook page.