#FredNMT Amanda Changuris session: Sticky Situations: How to plan for difficult social media situations


#FredNMT Amanda Changuris

Details of the conference : Frederick Chamber Website

Top Takeaways:

  • Always respond to both positive and negative feedback 
  • Offer a solution immediately 
  • Take the conversation offline if necessary 
  • Great point - Assume positive intent when getting feedback on social media
  • Have a good comment policy on your Facebook Page "info" page. Set limits if warranted.

In my opinion Frederick Memorial Hospital is a great example of proper use of social media tools for communication. Check the Frederick Memorial Hospital Facebook page.
About Shashi Bellamkonda

Principal Research Director at Info-Tech Research Group. Adjunct Professor, Georgetown University.

Disclaimer: This blog reflects my personal views only. AI tools may have been used for research support. This content does not represent the views of my employer, Info-Tech Research Group.