I used my personal blog yesterday to open a line of communication and also to collect feedback. Thanks to everyone who chipped in. Never thought I would be called colorful names in some comments. All the social media gurus told me that becoming a blogger means you are totally out in the open. I believe that now.
I want to, however, take a step back and clear the confusion on a few terms:
- Whois is a service available with reputed registrars and people use that to search for information on who owns a domain. Network Solutions doesn’t provide the only access to this info. Wikipedia link: http://en.wikipedia.org/wiki/Whois
- Price: Network Solutions regular price for a domain is $34.99 for one year’s registration. The domains we are protecting from front runners are available for purchase at that regular price -- not for any inflated prices as falsely reported.
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- Advice to people registering domains. Wherever you search - register the name, as soon as you see the name is available. That will help you prevent anyone else from registering that domain. Here is a link to Jay Westerdal’s post regarding the use of domain search data. http://blog.domaintools.com/2007/03/stealing-domain-name-research/. And, to be completely transparent Jay criticizes Network Solutions in his latest Blog post (http://blog.domaintools.com/2008/01/network-solutions-steals-domain-ideas-confirmed/)
I have monitored the conversation and carried back the good suggestions that many have given. As a company Network Solutions listens and made some changes. I think we will continue to make improvements. I did not have the time to post a response to all the posts. but I have been listening to threads and passing on the feedback.
Also, today, Network Solutions CEO Champ Mitchell gave an interview to Robert McMillan, IDG News Service (http://www.infoworld.com/article/08/01/10/Network-Solutions-stands-by-name-policy_1.html) and coming from our “Chief Executive Customer Service” person (I hope I won’t get into trouble calling him that) so I don’t have anything else to add.
Update : 01/15/2008
See my post about updates
The following people have commented on thier blogs about the use of Social Media to listen to feedback and the role of a Social Media person.
Andrew Wright Corporate Social Media Rep = Ombudsman
Connie Bensen - Public Relations can be challenging
Ramon Ray - Network Solutions is Reaching out to Customers
I want to, however, take a step back and clear the confusion on a few terms:
- Whois is a service available with reputed registrars and people use that to search for information on who owns a domain. Network Solutions doesn’t provide the only access to this info. Wikipedia link: http://en.wikipedia.org/wiki/Whois
- Price: Network Solutions regular price for a domain is $34.99 for one year’s registration. The domains we are protecting from front runners are available for purchase at that regular price -- not for any inflated prices as falsely reported.
-
- Advice to people registering domains. Wherever you search - register the name, as soon as you see the name is available. That will help you prevent anyone else from registering that domain. Here is a link to Jay Westerdal’s post regarding the use of domain search data. http://blog.domaintools.com/2007/03/stealing-domain-name-research/. And, to be completely transparent Jay criticizes Network Solutions in his latest Blog post (http://blog.domaintools.com/2008/01/network-solutions-steals-domain-ideas-confirmed/)
I have monitored the conversation and carried back the good suggestions that many have given. As a company Network Solutions listens and made some changes. I think we will continue to make improvements. I did not have the time to post a response to all the posts. but I have been listening to threads and passing on the feedback.
Also, today, Network Solutions CEO Champ Mitchell gave an interview to Robert McMillan, IDG News Service (http://www.infoworld.com/article/08/01/10/Network-Solutions-stands-by-name-policy_1.html) and coming from our “Chief Executive Customer Service” person (I hope I won’t get into trouble calling him that) so I don’t have anything else to add.
Update : 01/15/2008
See my post about updates
The following people have commented on thier blogs about the use of Social Media to listen to feedback and the role of a Social Media person.
Andrew Wright Corporate Social Media Rep = Ombudsman
Connie Bensen - Public Relations can be challenging
Ramon Ray - Network Solutions is Reaching out to Customers
Disclaimer: This blog post reflects my personal views only. AI tools may have been used for brevity, structure, or research support. Please independently verify any information before relying on it. This content does not represent the views of my employer, Infotech.com.
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