Monday, October 18, 2010

From Fans and Followers to Customers and Advocates: Social CRM Presentation at Blog World Expo 2010

This was probably the first time there was a Social CRM session at BlogWorld and my friends Brent Leary and Jacob Morgan presented.

I am appreciative of the fact that they used a few of the results of the Network Solutions' Small Business Success Index results too http://bit.ly/smallbiz4

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