Skip to main content

How I troubleshoot my internet connection?

Your internet connection depends on several players. 

  •  ISP (Internet Service Provider) could be your phone company, cable company
  • Modem, sometimes rented to you by your ISP but best to buy one on your own and connect to your ISP's line. 
  • Router either WiFi or Ethernet that is connected to the modem and provides connectivity to your various devices inside the house
  • Your computer or laptop that is connected using WiFi or a Ethernet cable to your router.
My house configuration:
  • Comcast is my cable and internet provider
  • Modem is a Linksys modem
  • Router is a Belkin 
  • Lenovo, Asus, iPad, Blackberry Playbook, Samsung Android Phone.
When the internet goes out here are the steps I take:

Step 1: Power down the Belkin router and then power down the Linksys modem . Wait for a minute and power it back and see if you can connect to the internet.  If not go to Step 2

Step 2: Remove the Ethernet cable connecting the modem to the router and connect it to the Ethernet port on my laptop. Check if I am able to surf the internet. If I can surf the internet then this tells me that the cable company's connection is fine and go to step 3. If I cannot surf the internet, I call Comcast. Usually the automatic voice prompt will send a signal to my modem  or will let me know if there is a system wide issue n my area.

Step 3:  Go to my modem dashboard accessed by going to and see if the router shows the internet is connected. Restart the modem. in many cases use the option of " Clone your MAC address". This usually fixes the issue.

I wish there was a automatic way for all the companies involved in giving me my internet connection figuring out that my connectivity is down and fixing it even before I notice. I guess that technology is far away or maybe too expensive to provide.

This process I outlined above will usually take me 10 to 15 minutes. The frequency is usually 2 to 3 times a year for me. Hope you are having great connectivity. Please comment and let me know if this post has been useful to you.


Popular posts from this blog

Flying Emirates 232 from Washington Dulles to Dubai - Review

Emirates flies the Airbus A380-800 from Washington DC to Dubai There was a time that flying between India and the US meant a stopover in London, Frankfurt, Paris or Amsterdam (I loved Amsterdam). However in the past decade this has changed dramatically. Now `Emirates (Dubai) Etihad (Abu Dhabi) Qatar Airways (In Doha, Qatar) have taken over these routes with their new aircraft and great service. From Washington DC, Emirates is an outlier, it flies in the morning at 10.55 from Washington Dulles Airport (IAD) and reaches Dubai at around 8.30 a.m. Other flights, Etihad, Qatar and flights with European stopovers take off after 9 p.m at night. I love this timing but it does cause a disagreement in my house. My wife prefers to fly Eithad due to the timings. My wife's viewpoint is that it is difficult to sleep on the Emirates flight since it starts in the morning. I enjoy the morning flight. My game plan is to sleep less for a few days to my Emirates flight. Once on the flig