Companies engaging in Social Media much before a crisis have an advantage in quicker communication to customers
Over the last few days I have been working with the whole team to communicate with the customers and community after Network Solutions issued an E-Commerce Data Security alert to merchants who might have been affected by an unauthorized code on servers supporting some of its ecommerce merchants’ websites. The code has been promptly removed and all of the ecommerce servers are checked regularly. No servers supporting Networksolutions.com customers were affected. More details at http://www.careandprotect.com
At Network Solutions we have been engaging in the Social Media for some time now and that helped with our communications with the customer and community. Here is a link to our post explaining how Network Solutions is using social media to act faster in a crisis. Thanks to the community who is helped us spread the word.